The Operations Lead will own end-to-end operational governance for AMER business support, covering vendor management, procurement, billing, financial controls, IT asset management, dashboards, and executive reporting. This role will act as the primary owner for critical activities, ensure continuity through defined backup coverage, and work closely with US stakeholders. The position follows a rotational AMER and noon shift model and is based onsite in Whitefield, Bangalore.
Lead vendor management activities including renewals, purchases, sourcing, requisitions, approvals, and contract follow-ups for AMER operations (initial purchase scope below $100K).
Manage procurement lifecycle activities including REQs, POs, SEFs, IRQs, receiving processes, PO closure, and approval follow-ups.
Oversee billing management, accounts payable, vendor dispute management, and payment coordination to prevent service disruption.
Act as the primary liaison with vendors and outsourcing partners, including weekly operational and invoice review meetings.
Own month-end accounting processes for Market Data and Telecom, including reconciliations, balance reviews, variance analysis, and responses to finance and business inquiries.
Govern staff-plan management, forecasting, end-of-month cleanup, and monthly actuals tracking.
Track and report employee time tracking across RTC and CTB categories.
Oversee IT asset and inventory management, including Marley assets, equipment tracking, reconciliation with DXPortal and other platforms, and Unity service requests.
Own AMER decommissioning workflows for applications and equipment, including Unity decomm requests and TEK requests, ensuring approvals and documentation.
Oversee BYOD reimbursement program activities including monthly file validation, approvals, and reporting to stakeholders.
Compile monthly financial reports, AMER dashboards, and EXCO review data.
Prepare Quarterly Business Review data using operational and financial reporting sources.
Ensure documentation, training material creation, process adherence, and defined backup coverage for all critical operational activities.
7+ years of experience in operations, procurement, vendor management, or financial operations roles.
Strong experience supporting global clients, with direct interaction with US stakeholders (interviews conducted with American counterparts).
Hands-on exposure to procurement, sourcing, billing, financial controls, and accounting processes.
Proven experience managing IT asset inventories, service requests, and decommissioning workflows.
Strong Excel and PowerPoint skills for dashboards, financial reporting, and QBR preparation.
Excellent communication, documentation, and stakeholder coordination skills.
Willingness to work rotational AMER and noon shifts from an onsite location in Whitefield, Bangalore.
Vendor management, procurement operations, requisition and PO processing, billing management, accounts payable, vendor dispute resolution, month-end accounting, financial reconciliation, Excel, PowerPoint, dashboard reporting, IT asset management, inventory tracking, decommissioning workflows, BYOD administration, operations governance, stakeholder communication, global operations support