Junior Consultant / Consultant Customer Happiness

Overview

The Junior Consultant / Consultant – Customer Happiness role is focused on delivering high-quality inbound customer support for insurance-related queries. The position involves handling customer calls, resolving concerns efficiently, and ensuring a positive customer experience while adhering to company policies and performance metrics. This role requires strong communication skills, empathy, and the ability to work in a fast-paced, shift-based environment.

Job Description

-        Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.

-        Efficient Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.

-        Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.

-        Tool Utilization: Utilize software, databases, scripts, and tools appropriately.

-        Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

-        Policy Adherence: Adhere to all company policies and procedures.

 We are looking for candidates who possess:

1. Excellent Verbal and Written Communication Skills: Strong ability to communicate effectively in both spoken and written forms.
2. Hindi Proficiency: Fluency in Hindi is mandatory.
3. Sympathetic Approach & Multitasking Ability
4. Voice Process Experience: Preferable experience in voice process roles.
5. Shift Flexibility: Willingness to work in rotational shifts.

 

Skills & Requirements

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