The HR Tech Application Support Analyst is responsible for the day to day support,
planning for releases and upgrades and managing projects/enhancements for assigned
HR system(s)/module(s). Provides strategic and tactical consultation and input on
design options supporting processes/transactions. Plans with Functional Owners,
Release Management and OCM to align resources and scope to milestones. Engaging
and hands on leader with system expertise and experience.
II. Skills Required
• Experienced in Oracle Fusion HCM Payroll functionalities, with hands-on
expertise in areas like payroll processing, tax calculations, benefits integration,
and reporting for US and Canada legislation, especially.
• Must have a strong track record of delivering Oracle HCM Cloud solutions,
including extensive experience in the areas of business process analysis,
requirement definition and solution design.
• Has good knowledge on HDL’s, Workflows, SQL, OTBI, fast Formulas, eligibility
profiles.
• Has good knowledge on US Payroll, US Taxation, US Legislation.
III. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. Other duties may be assigned.
• Reviews open cases/issues and troubleshoots or engage with other tech team
members for resolution. Coordinates with vendors regarding required support by
opening tickets, escalating and following up as required.
• Functional troubleshooting in Oracle Fusion Payroll module to identify setup or
data issues and resolve the issues using the analytical skills in minimum
turnaround time.
• Reviews release notes on vendor-published sites to keep current and
recommend solutions to resolve issues.
• Consults on requested configuration changes, partnering with the team to
determine best options for design decisions based on documented requirements,
current configuration, and downstream impacts. Documents final specs and
configures application.
• Analyzes the impact of configuration from foundational structures to Fast
Formulas and extensions to HR service delivery and downstream systems and
integrations.
• Leads meetings to resolve priority issues of moderate complexity.
• Ensures data integrity and governance by supporting large/complex data imports
and extracts and validating accuracy through reporting and queries. Supports the
development and maintenance of integrations/file transfers.
• Provides analysis and consultation on implementing new software application
products or new modules in existing applications.
• Executes unit, integration, and acceptance testing. May support functional team
with required screenshots and system steps for testing and change
management.
• May be responsible for configuring and delivering moderate to complex reports
and queries utilizing delivered software. Follows established data governance.
• Documents all configurations and supports the creation of change migration
documentation.
• Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and
help to create relevant job aids/learning/communications
IV Qualifications
The requirements listed below are representative of the qualifications necessary to
perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or
GED (accredited) and 4 years of relevant work experience.
Experience: Five (5) years of HR Technology support experience, leading Service
Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
• Database queries/extracts using calculations, formulas, and complex commands
• Extensive experience evaluating requirements and specs for development,
testing and deployment
• Knowledge of database (SQL/MS Access)
• People-first mindset
• Engaging leader, collaborative, mentors and builds a successful team
• Project management & organization
• Analytical & detailed
• Consultative and influential, drives toward decisions
• Continuous process improvement and simplification
• Operations / Business / HR / Financial knowledge: Strong understanding of
WM’s operations and service capabilities, or an ability to become a quick study,
that translates this knowledge into practical and impactful features that add value
to our customers without contributing to inefficiency for the business.
• HR Technology support experience: Track record of administrative, upgrading
and enhancing HR system solutions. The successful candidate will have
experience across several technologies including – HCM Oracle cloud (Core HR,
ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast
formulas, HCM Extracts, BPM worklist. Candidate will have good understanding
of integration aspects and troubleshooting the same.
• Impact-orientation: Strong focus on thoughtful maximization of value creation
and capture, with a nose of “following the money” but recognizing that to capture
value we must deliver value to our customers. Successful candidate will have a
track record of meaningful and measurable customer and financial success.
• ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables
independent definition and pursuit of opportunity, combined with a creative ‘what
if’ persona that pushes the candidate to think out-of-the-box and venture into
unproven territory.
• Bold leadership: Known to be a driver of change and taking action that
sometimes defies convention or runs counter to the “path of least resistance”
• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,
Area) and other functions for the success of the Company and project focusing
on the greater good of the Company, its employees and customers.
• Communication: Strong oral and written communication skills, with a proven
ability to synthesize and tailor complex material into simple and easily digestible
content by experts and non-experts alike, including Corporate and Area
stakeholders, and potentially the Senior Leadership Team. The successful
candidate will have a track record of proactively speaking up and constructive
dissent, where a contrarian opinion is held.
• Innovative: Ability to think big and innovative and drive change across the
enterprise.
• Influencing: Ability to build rapport, authentic and meaningful relationships, and
comfortably influencing all levels of the organization.
• Dispute resolution: Ability to combine all qualities above to resolve most day-today disputes independently and without more senior executive support. Will need
to leverage strong problem solving and troubleshooting skills with the ability to
exercise mature judgment.
• Value-added innovation track record: Established track record of identifying,
developing and implementing novel solutions with clear impact. This includes
taking calculated risks and being prone to experimenting with new concepts.
• Fact and data-driven approach: Track record of relying on facts and data to
drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using
data, absent of sampling bias, to overcome confirmation bias thereby ensuring
the right decision is ultimately made even where counter intuitive.
• Credibility: The successful candidate will be credible or have potential to create
credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of
the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding,
machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns,
exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors,
noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.
• Must be available to work standard business hours, as well as be available to
work non-standard hours in case of emergency (natural disasters, power
outages, etc.) May need to attend afterhours calls with the offshore team.