BMC Remedy Developer

  • Job Id - AAN2270
  • Exp - 4+ years
  • Onsite
  • Open
  • Contract Duration - Long Term
  • No. of openings -
  • Work Time -

Overview

The BMC Remedy Developer is responsible for designing, developing, customizing, and supporting BMC Remedy IT Service Management (ITSM) applications to automate IT service processes and enhance operational efficiency. The role involves developing workflows, forms, filters, escalations, integrations, and APIs, troubleshooting production issues, implementing system enhancements, and collaborating with cross-functional teams to deliver scalable and secure ITSM solutions. The ideal candidate should have 4–12 years of experience in BMC Remedy development, strong problem-solving skills, and expertise in IT service management processes and application customization.

Job Description

Job Description

  • Design, develop, and customize BMC Remedy applications based on business requirements.
  • Configure and maintain BMC Remedy ITSM modules including Incident, Problem, Change, Asset, CMDB, and Service Request Management.
  • Develop workflows, filters, active links, escalations, menus, forms, and applications using BMC Remedy AR System.
  • Build and maintain integrations with third-party applications using REST APIs, web services, and middleware.
  • Develop custom forms, reports, dashboards, and automation solutions.
  • Troubleshoot production issues and perform root cause analysis.
  • Support application upgrades, patches, migrations, and release deployments.
  • Optimize application performance and ensure system reliability.
  • Implement security, user permissions, and access controls within the Remedy platform.
  • Collaborate with business users to gather requirements and provide technical solutions.
  • Prepare technical documentation, deployment guides, and support documentation.
  • Participate in unit testing, system integration testing, and user acceptance testing (UAT).
  • Ensure compliance with ITIL best practices and organizational standards.
  • Provide production support and resolve incidents within defined SLAs.
  • Mentor junior developers and participate in code reviews and technical discussions.

Skills & Requirements

BMC Remedy, BMC Helix, BMC AR System, BMC ITSM, Incident Management, Problem Management, Change Management, Asset Management, CMDB, Service Request Management (SRM), Remedy Developer Studio, AR Forms, Active Links, Filters, Escalations, Workflow Development, Approval Workflows, Atrium CMDB, Digital Workplace, Smart IT, REST APIs, SOAP Web Services, Java, JavaScript, SQL, Oracle Database, Microsoft SQL Server, Integrations, API Development, Performance Tuning, ITIL, IT Service Management (ITSM), Application Support, Production Support, Root Cause Analysis, Troubleshooting, System Upgrades, Patch Management, Release Management, User Acceptance Testing (UAT), System Integration Testing, Technical Documentation, Security Administration, Automation, Agile, Communication, Problem Solving, Stakeholder Management.

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