The BMC Remedy Support Engineer is responsible for providing application support, maintenance, and troubleshooting for BMC Remedy IT Service Management (ITSM) solutions. The role involves monitoring system performance, resolving incidents, supporting users, performing configuration changes, coordinating with development teams, and ensuring the availability and reliability of the Remedy platform. The ideal candidate should have 2+ years of experience in BMC Remedy support, strong troubleshooting skills, and a good understanding of ITIL processes and IT service management applications.
BMC Remedy, BMC Helix, BMC ITSM, Incident Management, Problem Management, Change Management, Asset Management, CMDB, Service Request Management (SRM), BMC Remedy AR System, Application Support, Production Support, Incident Resolution, Troubleshooting, Root Cause Analysis, ITIL, Service Desk, User Administration, Access Management, System Monitoring, Configuration Management, SQL, Oracle Database, Microsoft SQL Server, REST APIs, Web Services, Integrations, Patch Management, Release Management, System Upgrades, User Acceptance Testing (UAT), Technical Documentation, Knowledge Base Management, SLA Management, Performance Monitoring, Communication, Stakeholder Management, Problem Solving, Analytical Skills, Team Collaboration.