BHOM / TSOM Engineer

Overview

The BHOM / TSOM Engineer is responsible for implementing, configuring, administering, and supporting BMC Helix Operations Management (BHOM) and TrueSight Operations Management (TSOM) solutions to ensure proactive monitoring and high availability of enterprise IT infrastructure. The role involves monitoring events, configuring policies, troubleshooting platform issues, integrating with ITSM tools, optimizing monitoring performance, and supporting incident management. The ideal candidate should have 2–4 years of experience in BHOM/TSOM administration and support, along with a strong understanding of infrastructure monitoring, event management, and IT operations.

Job Description

Job Description

• Implement, configure, and administer BMC Helix Operations Management (BHOM) and TrueSight Operations Management (TSOM) solutions.
• Configure infrastructure, application, and service monitoring for servers, databases, network devices, and cloud environments.
• Monitor system health, events, alerts, and performance metrics to ensure platform availability.
• Configure event management policies, thresholds, correlation rules, and alert notifications.
• Troubleshoot monitoring issues, agent failures, and event processing problems.
• Integrate BHOM/TSOM with BMC Remedy, Helix ITSM, and third-party monitoring tools.
• Perform installation, upgrades, patching, and maintenance of BHOM/TSOM components.
• Develop dashboards, reports, and monitoring views for operational visibility.
• Fine-tune monitoring policies to minimize false positives and improve alert accuracy.
• Support incident management and root cause analysis for infrastructure and application issues.
• Collaborate with infrastructure, cloud, network, and application teams to improve monitoring coverage.
• Maintain monitoring documentation, runbooks, and operational procedures.
• Participate in system testing, deployment, and change management activities.
• Ensure compliance with ITIL processes and monitoring best practices.
• Provide production support and resolve platform issues within defined SLAs.

Skills & Requirements

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