Lead a Salesforce engagement across solution architecture, delivery coordination, stakeholder management, and business systems analysis. The role requires strong Salesforce platform expertise with particular focus on Salesforce CPQ (Steelbrick) and Quote-to-Cash / Quote-to-Order processes. The individual will translate business priorities into scalable functional and technical solutions while coordinating Business Analysts, Developers, QA Engineers, Release Management, Product Owners, and Administrators.
Key Responsibilities
Act as the primary engagement and solution leadership point for day-to-day Salesforce delivery, priorities, risks, dependencies, and technical decisions.
Lead end-to-end Salesforce solution design and technical architecture, ensuring scalable, secure, supportable, and high-quality implementations.
Lead solutioning for Salesforce CPQ (Steelbrick), including product configuration, pricing, quoting, renewals, quote-to-order workflows, integrations, and related platform enhancements.
Translate business requirements into clear functional and technical recommendations, solution options, process designs, user stories, acceptance criteria, and implementation approaches.
Perform business systems analysis as required, including requirements clarification, process analysis, impact assessment, backlog refinement, and acceptance-criteria review.
Drive solution estimation, sprint planning, architecture reviews, release planning, and delivery governance.
Coordinate with Business Analysts, Developers, QA Engineers, Release Managers, Product Owners, and Administrators to ensure smooth Agile delivery.
Review Salesforce configurations, Apex, LWC, Flows, APIs/integrations, data and security implications, and deployment strategies to ensure quality and platform best practices.
Establish and reinforce Salesforce development standards, security practices, architecture principles, and platform governance.
Provide technical guidance, architecture oversight, and escalation support for complex enhancements, defects, production issues, and cross-system dependencies.
Manage stakeholder communication around technical decisions, delivery status, risks, dependencies, anticipated delays, and resolution plans.
Maintain appropriate architecture, solution, process, and decision documentation.
Participate actively in sprint planning, daily standups, backlog refinement, sprint reviews, retrospectives, release planning, and other delivery meetings as required.
Coach and mentor team members through technical guidance, solution reviews, code reviews, and knowledge-sharing initiatives.
Drive continuous platform improvement by recommending Salesforce capabilities, architectural improvements, and process optimizations.
Required Skills & Experience
8+ years of Salesforce experience, including solution architecture and delivery leadership responsibilities.
Strong hands-on understanding of Salesforce CPQ (Steelbrick) and Quote-to-Cash / Quote-to-Order processes, including product configuration, pricing, quoting, renewals, and order-related workflows.
Strong Salesforce platform knowledge across configuration, Apex, LWC, Flows, REST APIs/integrations, data model, security model, governor limits, CI/CD, and deployment considerations.
Strong expertise in Sales Cloud and Service Cloud; Experience Cloud experience is preferred.
Demonstrated business systems analysis capability, including translating business requirements into clear functional and technical solutions.
Experience with solution estimation, sprint planning, architecture reviews, delivery governance, and Agile/Scrum delivery.
Strong stakeholder management, written communication, documentation, facilitation, and problem-solving skills.
Experience leading and mentoring distributed/offshore Salesforce teams.
Ability to balance architecture quality, delivery timelines, changing priorities, and cross-functional dependencies.
Ability to work with a minimum 4-hour daily overlap with U.S. Eastern Time business hours.
Certifications
Salesforce Certified Administrator
Salesforce Platform App Builder
Salesforce Platform Developer I
Sales Cloud Consultant
Service Cloud Consultant
Salesforce CPQ Specialist - Strongly Preferred
Salesforce Application Architect / System Architect - Preferred
Role Expectations
Maintain the required daily overlap with U.S. Eastern Time business hours and be available for standups, sprint ceremonies, and real-time collaboration during the overlap window.
Work within Agile/Scrum methodology and actively participate in ceremonies appropriate to the role.
Maintain clear documentation and promptly communicate material issues, risks, dependencies, and anticipated delays.
Follow applicable security, access-control, confidentiality, privacy, and acceptable-use requirements.
Adapt to changing priorities and assignments within the scope of the role while maintaining delivery quality.
Salesforce Solution Architecture, Salesforce CPQ (Steelbrick), Quote-to-Cash (Q2C), Quote-to-Order, Product Configuration, Pricing Rules, Quoting, Renewals Management, Salesforce Sales Cloud, Salesforce Service Cloud, Apex, Lightning Web Components (LWC), Salesforce Flows, REST APIs, Salesforce Integrations, Salesforce Data Model, Salesforce Security Model, Governor Limits, CI/CD, Salesforce Configuration, Business Systems Analysis, Solution Design, Technical Architecture, Solution Estimation, Architecture Reviews, Delivery Governance, Agile, Scrum, Stakeholder Management, Team Leadership, Distributed Team Management, Salesforce Platform Developer I, Salesforce CPQ Specialist, Salesforce Application Architect, Salesforce System Architect.