We are seeking an experienced Senior ServiceNow Developer with deep expertise in ITOM, ITSM, and platform integrations to join our team on a Contract-to-Hire (C2H) basis. The role requires a developer who can lead design, customization, and integration efforts within the ServiceNow ecosystem, ensuring seamless operation and performance across modules.
This position is night shift aligned (PST/EST) and requires immediate availability.
Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform.
Lead module configuration and development across ITOM (Discovery, Service Mapping, Event Management, Integration Hub) and ITSM (Incident, Problem, Change, Service Request, Knowledge).
Drive ServiceNow platform upgrades, patching, and performance optimization.
Integrate ServiceNow with third-party systems using REST APIs, web services, and scripting (JavaScript, Glide, Jelly).
Collaborate with cross-functional teams to gather requirements, perform technical analysis, and implement scalable solutions.
Troubleshoot and resolve complex ServiceNow issues to ensure stability and reliability.
Maintain technical documentation, design artifacts, and best practices.
Ensure full compliance with ITIL and organizational standards during solution delivery.
6+ years of hands-on ServiceNow development experience (not just administration).
Proven expertise in ITOM (Discovery, Service Mapping, Event Management, Integration Hub) and ITSM (Incident, Change, Problem, Knowledge, Request) modules.
Strong scripting and development skills in JavaScript, Glide, and REST API integrations.
Experience with ServiceNow platform upgrades, workflow automation, and integrations.
Sound knowledge of ITIL processes and enterprise service management practices.
Ability to work in Night Shift (PST/EST) timezone.
Immediate to 10 days notice period preferred.
Excellent communication and problem-solving skills.
ServiceNow, ITOM, ITSM, Discovery, Service Mapping, Event Management, Integration Hub, Incident Management, Change Management, Problem Management, Knowledge Management, Service Request, JavaScript, Glide, REST API, Integration, Workflow Automation, ITIL, Platform Upgrade, C2H, Night Shift