ServiceNow Developer – ITOM role in Bangalore, Chennai, Pune, Coimbatore, 5–7 years of experience, 6-month contract (extendable), competitive budget, responsible for designing, developing, customizing, and integrating ServiceNow ITOM solutions to optimize IT operations and CMDB accuracy
Key Responsibilities:
Design, develop, and implement solutions within the ServiceNow ITOM suite (Discovery, Service Mapping, CMDB, Event Management)
Configure and customize ServiceNow applications and services
Implement integrations between ServiceNow and third-party tools using MID Servers, APIs, and other integration methods
Maintain and optimize the CMDB for accuracy, relevance, and completeness
Analyze existing systems and processes to identify areas for improvement
Collaborate with infrastructure, network, application, and service management teams
Troubleshoot technical issues and provide timely resolutions
Follow best practices in code development, testing, and deployment
Requirements:
5–7 years of experience in ServiceNow ITOM development
Strong hands-on experience with ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
Proficiency in JavaScript, REST/SOAP web services, JSON/XML, and ServiceNow scripting (client/server-side)
Experience with integrations using MID Servers
Understanding of ITSM processes in ITIL-based environments
Knowledge of networking, Linux/Windows servers, and cloud infrastructure (AWS/Azure)
Strong analytical, problem-solving, and communication skills
ServiceNow certifications (CIS – ITOM, CSA) preferred
Exposure to other ServiceNow modules like ITSM, SecOps, or AIOps and Agile/Scrum methodologies
ServiceNow ITOM, Discovery, Service Mapping, Event Management, CMDB, JavaScript, REST, SOAP, JSON, XML, ServiceNow scripting (client/server-side), MID Server integrations, ITSM processes, ITIL, networking, Linux, Windows, AWS, Azure, problem-solving, communication, ServiceNow Certified Implementation Specialist – ITOM, ServiceNow Certified System Administrator, ITSM, SecOps, AIOps, Agile, Scrum