We are seeking an experienced ServiceNow Solution Architect to lead the design, implementation, and delivery of scalable ServiceNow solutions focused on Sales, Order Management, Supply Chain Management (SCM), and Field Service Management (FSM) modules. The ideal candidate will collaborate with business stakeholders to develop and integrate solutions that streamline operations, enhance customer experience, and increase automation using the latest ServiceNow capabilities.
Key Responsibilities:
Lead end-to-end architecture, design, and implementation of ServiceNow solutions for Sales, Order Management, SCM, and FSM modulesCollaborate with business and technical stakeholders to gather requirements and translate them into ServiceNow platform solutions.
Design integrations between ServiceNow and external business systems like ERP, CRM, logistics, and telephony systems.
Lead configuration and customization of ServiceNow modules including CSM (Customer Service Management), FSM (Field Service Management), and others related to order lifecycle and supply chain.
Develop technical specifications, high-level and detailed design documents.
Ensure architecture compliance with enterprise standards, scalability, and security best practices.
Provide technical leadership during implementation, testing, deployment, and production support.
Optimize and enhance existing ServiceNow applications and workflows for sales and supply chain processes.
Build reusable workflows, automation scripts, and business rules aligned with best practices.
Collaborate with integration teams for API, web services (REST, SOAP), MID server, and data orchestration.
Provide mentorship and guidance to developers and junior architects.
Maintain awareness of ServiceNow platform updates and new features related to Sales and SCM domains.
Conduct technical workshops and presentations for stakeholders and project teams.
Requirements
10+ years of experience in ServiceNow solution architecture and implementation
Proven expertise in Sales, Order Management, SCM, and FSM modules
Strong background in end-to-end architecture, design, and delivery of ServiceNow solutions
Experience in requirement gathering and translating business needs into platform solutions
Hands-on expertise in integrations with ERP, CRM, logistics, telephony, and other enterprise systems
Deep knowledge of ServiceNow CSM, FSM, and order lifecycle management modules
Experience in creating technical specifications, design documents, and solution blueprints
Strong understanding of security, scalability, and enterprise architecture standards
Proven leadership in implementation, testing, deployment, and production support
Experience in workflow optimization, automation, and process streamlining
Strong collaboration with integration teams (APIs, web services, MID server, orchestration)
Experience in mentorship and leadership of developers and junior architects
Awareness of latest ServiceNow updates, features, and industry best practices
Excellent communication and stakeholder management skills
ServiceNow Solution Architecture, Sales Management, Order Management, Supply Chain Management (SCM), Field Service Management (FSM), Customer Service Management (CSM), Integrations (ERP, CRM, Logistics, Telephony), REST APIs, SOAP, Web Services, MID Server, Data Orchestration, Technical Specifications, Design Documentation, Security Best Practices, Workflow Automation, Business Rules, Platform Optimization, Solution Design, Enterprise Architecture, Stakeholder Collaboration, Team Leadership, Mentorship.