We understand your needs and challenges, and deliver creative, integrated solutions that nurture the human element, accelerate growth, and cultivate a workforce built for the future.
We are seeking a skilled Service Engineer to provide comprehensive production support for
Vertex tax management systems and their integration with ERP platforms. This role
requires both taxation expertise and technical troubleshooting capabilities to ensure
accurate tax calculations and seamless system operations across multiple jurisdictions.
Key Responsibilities
Functional Support
Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and
Withholding Tax across different jurisdictions
Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and
Product Taxability Assignments
Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)
Ensure accuracy of tax rates, exemptions, and tax determinations
Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex
Support Tax Reporting and Compliance, including generating reports for tax filing
and audit purposes
Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performances and recommend improvements
Technical Operations
Perform SQL & Data Analysis by querying ERP and Vertex databases for tax
calculations, transaction history, and reconciliation
Troubleshoot ERP-Vertex integration issues including debugging tax calculation
problems, missing tax rates, and incorrect invoice tax postings
Maintain API Data Feeds including Vertex API calls, REST/SOAP integrations, and
data flow between Vertex and ERP systems
Implement Performance Optimization by identifying slow queries, resolving batch
processing issues, and improving tax data loads
Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and
exemption certificates in Oracle Fusion
Compliance & Reporting
Support Tax Reporting for Compliance (Sales & Use Tax, VAT/GST Returns,
Withholding Tax Reports, 1099/1042 forms, etc.)
Assist in SOX Audits, ensuring controls, documentation, and approvals are in place
for tax processes
Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings
Prepare and validate audit-ready tax reports for external and internal audits
Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory
changes, etc.)
Operational Support
Utilize Vertex Support Website (MyVertex) for issue resolution
Create and manage support tickets
Access Vertex Knowledge Base, Release Notes, and Patches
Follow up on issue resolutions and track service requests
Test tax rate updates and system upgrades
Coordinate regression testing for ERP and Vertex quarterly updates
Assist accounting, tax, and finance teams with Vertex-related issues
Document troubleshooting steps and best practices for tax processing
Required Qualifications
Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding
Tax)
5+ years experience with Vertex tax systems and ERP integrations
Knowledge of tax calculation rules, jurisdictions, and product taxability assignments
Proficiency in SQL and data analysis
Experience troubleshooting API integrations and data feeds
Understanding of tax compliance reporting requirements
Familiarity with SOX audit requirements for tax processes
Experience with FBDI & ADFdi for data imports and updates
Strong problem-solving skills for complex tax calculation issues
Ability to document and communicate technical solutions effectively
This position requires a blend of tax domain expertise and technical troubleshooting
capabilities to maintain critical tax management systems and ensure accurate tax
calculations and reporting.
Vertex Tax Systems, Oracle Fusion ERP Integration, Indirect Taxation (Sales & Use Tax, VAT, GST, Withholding Tax), Tax Configuration & Compliance, Tax Reporting & Reconciliation, SQL & Data Analysis, ERP-Vertex Integration Troubleshooting, API Integration (REST/SOAP), Performance Optimization, FBDI & ADFdi Data Uploads, Tax Accruals & GL Reconciliation, SOX Audit Compliance, Tax Jurisdictions & Product Taxability Assignments, Tax Rate & Exemption Management, Regression Testing & System Upgrades, Documentation & Knowledge Base Management, Problem-Solving & Stakeholder Communication.