CMS Contentful Content Author

Overview

We delivers end-to-end digital content services, supporting global brands with content management, website operations, digital transformation, and customer experience initiatives.

This role supports structured content operations on Contentful for websites and digital experiences across markets, brands, and campaign needs.

Job Description

POSITION SUMMARY

• Create, update, validate, and publish structured content in Contentful based on approved briefs, copy decks, assets, and market requirements.
• Support day-to-day website content authoring using predefined content models, entries, references, assets, tags, and publishing workflows.
• Ensure content quality, accuracy, brand consistency, localization readiness, and adherence to governance before release.
• Coordinate with senior authors, QA, developers, project managers to resolve content clarifications and publishing dependencies.
• Maintain authoring discipline across naming conventions, metadata, asset usage, preview checks, and release documentation.

KEY RESPONSIBILITIES

Content Authoring

• Create and update Contentful entries using approved templates and content models.
• Upload, tag, reference, and maintain images, videos, documents, and other digital assets.
• Map copy, CTAs, links, metadata, and component-level content correctly as per brief.

Quality & Governance

• Perform preview checks across pages/components before publishing or handover to QA.
• Validate basic content hygiene: spelling, formatting, links, alt text availability, naming conventions, and asset references.
• Follow agreed publishing workflows, approval steps, and release notes.

Localization Support

• Assist with market/language content updates where translation inputs are provided.
• Maintain consistency across locale entries, fallback content, references, and reusable content blocks.

Collaboration

• Work with senior content authors, QA, developers, PMs, and stakeholders to close content queries.
• Track daily tasks, defects, clarifications, and status updates in the project management tool.

QUALIFICATIONS

Education and Qualifications

• Any Graduate, preferably in Marketing, Mass Communication, Digital Media, IT, or related discipline.
• Contentful certification or CMS training is good to have, not mandatory for junior level.

Work Experience

• 0 to 2 years of experience in website content authoring, CMS operations, digital publishing, or campaign content support.
• Hands-on Contentful experience preferred; exposure to AEM, WordPress, Drupal, Sitecore, or similar CMS is acceptable.

Technical / Professional Skills

• Basic understanding of headless CMS concepts: content types, entries, references, assets, locales, preview, and publish.
• Ability to follow structured briefs, maintain checklists, and work within defined workflows.
• Basic HTML understanding is good to have; strong Excel/PowerPoint skills preferred.
• Good attention to detail, link validation mindset, and comfort working with digital assets.

Communication and Ways of Working

• Clear written and verbal communication skills.
• Ability to work with distributed teams, accept feedback, and manage multiple content tasks with priority discipline.
• Ownership mindset, willingness to learn Contentful quickly, and ability to work under defined timelines.

Skills & Requirements

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