We are looking for an experienced Systems Engineer (Application Support) to take responsibility for the application management of a large-scale B2C platform.
In this role, you will ensure stable operations, compliance with Service Level Agreements (SLAs), and continuous improvement of our application landscape.
This is a hands-on role with strong ownership of operations, support, and enhancements with Strong experience in ITIL. Experience in Application Support in FrontEnd/Backend/DevOps environments.
• Application Management: Ensure stable and reliable operation of a customer-facing B2C application according to agreed SLAs.
• Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues.
Perform root cause analysis and implement long-term fixes.
• Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on-call support on a need basis.
• Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams.
• Change Management: Implement and coordinate application changes while minimizing operational impact.
• Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners.
Act as technical interface between operations and development.
Experience supporting applications on following tech stack:
• Microsoft Azure
• Azure DevOps
• Kubernetes (Basic)
• Postgres DBs
• Application Management (Jira etc.)
• Java
• Solid understanding of ITIL service management processes
• Willing to work as a 24/7 support, working in well-coordinated shifts within a supportive team, with schedules designed to keep your work–life balance
• Strong analytical and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Fluent in written and spoken English
• Ability to work independently and take ownership
• Strong learning mindset and ability to adapt quickly to new technologies