The Concierge/ Engagement Manager owns the client experience across the full lifecycle, from first consultation through ongoing programme participation. This role is responsible for ensuring clients feel informed, supported, and consistently engaged with their health journey, while working closely with clinical, diagnostic, and concierge teams to deliver a seamless experience.
Guide new clients through onboarding, including diagnostic scheduling, consent documentation, and orientation to their selected programme.
Coordinate appointments across diagnostics, clinical consultations, and therapeutic sessions to ensure a smooth, well-sequenced experience.
Work with clinical teams to translate diagnostic outcomes and protocol recommendations into clear, client-friendly communication.
Serve as the primary point of contact for clients throughout their engagement with ARYSE Health.
Build and maintain long-term relationships with clients across all offerings.
Proactively check in with clients to track progress, address concerns, and reinforce adherence to their personalised protocols.
Liaise between clients and clinical, diagnostic, and operations manager to resolve scheduling conflicts, follow-ups, or service issues.
Maintain accurate records of client interactions, preferences, and engagement history in the clinic's CRM/EMR systems.
Flag recurring operational or clinical friction points to leadership for process improvement.
Drive membership acquisitions, and existing members on memberships, tier upgrades, and relevant therapeutics, diagnostics, or add-on services based on their health profile and goals.
Identify upsell and cross-sell opportunities within existing member relationships, communicate the same internally, and recommending the right next service at the right time without compromising clinical credibility.
Monitor membership engagement and identify early signs of disengagement or attrition risk, and proactively re-engage at-risk members with tailored offers or check-ins.
Track and report on personal and team sales pipeline, conversion rates, and revenue against targets.
2 years of experience in client relationship management, concierge services, account management, or healthcare/hospitality operations.
Prior experience in healthcare, wellness, hospitality, or Membership-based service models strongly preferred.
Excellent verbal and written communication skills; comfortable discussing health and clinical topics with non-clinical audiences.
Strong organisational skills with the ability to manage multiple client relationships and schedules simultaneously.
Working knowledge of CRM/EMR systems.
High emotional intelligence and discretion in handling sensitive personal and health information.
Bachelor's degree required; background in healthcare administration, or hospitality management preferred.
Opportunity to work with first of its kind, specialist-led longevity clinic that shape the client’s health journey while giving them premium experience.
Exposure to a comprehensive longevity and diagnostics ecosystem.
Collaborative, clinically-grounded work culture.
This is the first step towards multiple longevity clinics across India.
Client Relationship Management, Client Onboarding, Customer Engagement, Concierge Services, Healthcare Operations, CRM/EMR Systems, Communication Skills, Organisational Skills