The primary function of the Integration Specialist is to design, implement, and maintain integration solutions that facilitate seamless data flow between various banking applications and systems. The candidate will be responsible for ensuring interoperability, optimizing integration processes, and providing technical support to stakeholders. This role requires strong technical skills in integration technologies, excellent problem-solving abilities, and effective communication with both technical and non-technical stakeholders.
Key Responsibilities:
Integration Development: Design and develop integration solutions using middleware and API technologies to connect disparate systems and applications, ensuring data consistency and integrity.
Issue Resolution: Analyze and diagnose integration issues reported by end-users and systems, utilizing diagnostic tools and problem-solving techniques to identify the root cause and implement appropriate solutions.
Incident Management: Manage and prioritize integration-related incidents based on severity, ensuring timely resolution or escalation to appropriate teams or vendors while adhering to service level agreements (SLAs).
Documentation: Maintain comprehensive documentation of integration processes, technical designs/architecture, and configurations to support knowledge sharing and future enhancements.
Performance Monitoring: Monitor the performance of integration solutions, utilizing monitoring tools to proactively identify potential issues and optimize integration workflows.
Collaboration: Work closely with cross-functional teams, including software developers, system administrators, and application specialists, to resolve complex integration issues and implement enhancements.
Testing and Validation: Conduct testing of integration solutions, including unit, system, and user acceptance testing, to ensure functionality and performance meet requirements. Training and Support: Provide technical support and training to internal teams on integration processes, tools, and best practices to enhance overall understanding and efficiency.
Vendor Coordination: Collaborate with vendors and external partners as needed to implement and support integrations involving third-party systems.
Continuous Improvement: Identify opportunities for process improvements, automation, or efficiency enhancements within the integration function and contribute to their implementation.
Education:
Minimum B.Sc. In Information and Communications Technologies, Computer Science or equivalent.
Strong knowledge of integration technologies, middleware, and APIs, with experience in relevant tools and platforms.
Experience in the banking/financial industry will be an advantage.
Integration Technologies, Middleware, and APIs, Banking/financial industry.