The BPM Manager is responsible for developing, implementing, and improving business processes across the organization to ensure operational efficiency and alignment with strategic goals. This role involves analyzing existing workflows, designing new processes, and leveraging BPM tools to optimize business performance. The ideal candidate will have experience in process improvement, project management, and change management, as well as strong leadership and communication skills.
Key Responsibilities:
Process Optimization: Analyze current business processes, identify inefficiencies, and recommend solutions to streamline operations, reduce costs, and improve quality.
Process Design: Lead the design and documentation of new business processes, ensuring they align with organizational goals and comply with industry best practices.
BPM Implementation: Deploy BPM tools and techniques to manage, automate, and continuously improve processes across various departments.
Collaboration: Work with business units, IT teams, and stakeholders to identify process improvement opportunities and drive change initiatives.
Change Management: Oversee the implementation of process changes, ensuring minimal disruption and maximum adoption by providing adequate training and support. Monitoring and Reporting: Track and measure process performance using KPIs and other metrics, reporting progress to senior management and recommending further improvements as necessary.
Compliance and Risk Management: Ensure that business processes adhere to regulatory requirements and mitigate risks by identifying and addressing process gaps.
Leadership and Team Building: Lead cross-functional teams focused on process improvement initiatives and mentor team members to develop BPM capabilities across the organization.
Education:
Bachelor’s degree in Business Administration, Information Technology, or a related field.
Proven experience in business process management or a similar role, preferably in the banking or financial industry.
Experience with BPM tools (e.g., IBM BPM, Appian, Pega) and methodologies like Lean, Six Sigma, or Agile
BPM tools (IBM BPM, Appian, Pega), Lean, Six Sigma, Agile, Business Process Management, Process Optimization, Process Design, Change Management, Compliance, Risk Management, KPI tracking, Cross-functional Leadership