We are looking for an experienced and driven CRM Technical Architect to join our team on an immediate basis. The ideal candidate should possess extensive hands-on experience in Microsoft Dynamics 365 and its ecosystem, with a strong technical background in C# and Azure services. This is a hybrid contract role with the potential for extension, working with a prestigious client in the banking domain.
Graduate in any discipline with IT related course
7+ years of experience in customizing and configuring Microsoft Dynamics 365 across various customer engagement modules, such as Service Module, Sales, Customer Services, Field Services, Marketing, Project Service, and other solutions of Power Platform.
7+ years of experience in programming with C#, with a Strong understanding of Object-Oriented Programming, and domain-driven design.
Experience in Banking domain is preferable
Possess a solid understanding of Microsoft Dataverse, Power Apps (Model-driven Apps, Canvas Apps, Power Pages), Power BI, and Power Automate.
Highly desirable to have experience in Microsoft Azure Cloud solutions development, including Azure Functions, Logic Apps, Web Apps, Azure Cognitive Services, Azure Artificial Intelligence, Bot Framework, etc.
Have proven experience in MS Dynamics 365 technical architecture design.
Be able to troubleshoot MS Dynamics 365 issues, perform root cause analysis, and provide long-term solutions.
Should have been involved in at least 4-5 CRM implementations
Experience in Dynamics 365 Customer Service Omnichannel, particularly experience in setting up and integrating the Voice/Telephony channel is MUST
Good communication & customer-facing skills.
Ability to lead and mentor team members.
Certification in Microsoft Dynamics preferred
Excellent English communication skills (spoken and written).
Experience in portal and web development using ASP.NET Core is an advantage.
Microsoft Dynamics 365, Customer Engagement Modules, Service Module, Sales, Customer Services, Field Services, Marketing, Project Service, Power Platform, C#, Object-Oriented Programming, Domain-Driven Design, Microsoft Dataverse, Power Apps, Model-driven Apps, Canvas Apps, Power Pages, Power BI, Power Automate, Microsoft Azure, Azure Functions, Logic Apps, Web Apps, Azure Cognitive Services, Azure Artificial Intelligence, Bot Framework, MS Dynamics 365 Architecture, CRM Implementations, Omnichannel Customer Service, Voice/Telephony Integration, ASP.NET Core, Troubleshooting, Root Cause Analysis, Team Leadership, Mentoring, Microsoft Dynamics Certification, English Communication Skills, Banking Domain experience