We are seeking a highly experienced Senior Broadcast Specialist to support broadcast and streaming operations. The ideal candidate will bring deep expertise in broadcast engineering, incident management, and OTT services while mentoring junior team members and ensuring uninterrupted delivery of live broadcast operations.
Key Responsibilities
Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
Manage incident lifecycle: triage, escalate, track, and ensure full ownership until resolution.
Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
Work on service requests, station turn-ups, and deployment of new broadcast/OTT services.
Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
Maintain infrastructure documentation – system diagrams, SOPs, workflows, and architecture overviews.
Actively participate in daily stand-ups, shift handovers, and major incident bridges.
Provide feedback to refine troubleshooting processes and update SOPs.
Required Skills & Experience
15+ years in broadcast engineering, network/system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.
7+ years as L3 Engineer/Team Lead in a Video NOC or technical support center.
In-depth expertise in:
NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling.
Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).
Network Monitoring Tools: LogicMonitor, SolarWinds NTA.
Load Balancers & SD-WAN: F5 Big-IP GTM/LTM (iRules), vEdge, vBond, vSmart, vManage.
Cloud & Security: Splunk (SIEM), log aggregation, incident response automation.
Wireless Infrastructure: Cisco Meraki, Aruba ClearPass, RF tuning, BYOD.
Audio/Video Tech: MPEG-2/4, H.264/HEVC, ASI, SDI, ATSC, PCM, AC3.
Video Platforms: Hands-on with Telestream/Tektronix, Medius/Sentry, Sencore, Tag (any 2+).
Encoding, Encryption, & Distribution of video delivery networks.
OTT/Streaming Troubleshooting (IPTV, protocol-level debugging).
Experience with broadcasting workflows for Music Festivals, Sports, Concerts and Entertainment shows.
Willingness to work in a 24x7 shift rotation supporting live broadcast operations.
Broadcast engineering, Network/system deployment, Operations support for Television Broadcast, OTT, Streaming, MVPD services, L3 Engineering, Team leadership in Video NOC, Incident/ticketing systems, Problem management, Root Cause Analysis (RCA), Event handling, Cisco CLI, Juniper CLI, Switching and routing, Firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX), LogicMonitor, SolarWinds NTA, F5 Big-IP GTM/LTM (iRules), SD-WAN (vEdge, vBond, vSmart, vManage), Splunk (SIEM), Log aggregation, Incident response automation, Cisco Meraki, Aruba ClearPass, RF tuning, BYOD, MPEG-2, MPEG-4, H.264, HEVC, ASI, SDI, ATSC, PCM, AC3, Telestream, Tektronix, Medius, Sentry, Sencore, Tag, Video encoding, Encryption, Distribution of video delivery networks, OTT troubleshooting, IPTV, Protocol-level debugging, Broadcasting workflows for Music Festivals, Sports, Concerts, Entertainment shows, 24x7 shift operations.