We are looking for a ServiceNow Developer with at least 4 to 5 years of hands-on experience in designing, configuring, and developing solutions on the ServiceNow platform. The ideal candidate holds and active/valid ServiceNow Certified System Administrator (CSA) certification and is comfortable working in a structured delivery environment with business and technical stakeholders.
Key Responsibilities :
Configure and develop ServiceNow applications/modules (e.g., CSM, integrations and custom development) according to requirements.
Build and maintain workflows/Flow Designer flows, Business Rules, Client Scripts, UI Policies, Script Includes.
Develop and maintain reports and dashboards to support operational and business needs.
Support integrations (REST/SOAP APIs, MID Server where applicable) and data imports/transform maps.
Perform unit testing, support UAT, and manage deployments across environments following best practices.
Troubleshoot incidents/defects, perform root-cause analysis, and provide ongoing platform and user support.
Contribute to technical documentation, coding standards, and platform governance.
Required Qualifications
4 to 5 years of professional experience as a ServiceNow Developer.
Active and Valid ServiceNow CSA certification (mandatory).
Strong knowledge of:
ServiceNow platform configuration and development
JavaScript and ServiceNow scripting concepts
SDLC practices, versioning, and release/deployment processes
Ability to translate functional requirements into technical solutions and communicate clearly with stakeholders.
We prefer a resource who is from within or native to Kerala.
Nice to Have:
ServiceNow Certified Application Developer (CAD) certification.
Experience with one or more: ITSM, CSM.
Experience with UI Builder / Next Experience.
Soft Skills:
Analytical mindset and attention to detail.
Team collaboration and proactive communication.
Ability to manage priorities across multiple tasks and deadlines.
ServiceNow Development, ServiceNow Configuration, CSM, ITSM, JavaScript, ServiceNow Scripting, Flow Designer, Workflows, Business Rules, Client Scripts, UI Policies, Script Includes, REST API, SOAP API, MID Server, Integrations, Data Imports, Transform Maps, Reports, Dashboards, Unit Testing, UAT, SDLC, Release Management, Deployment Management, UI Builder, Next Experience, Troubleshooting, Root Cause Analysis, Technical Documentation, Platform Governance, CSA Certification, CAD Certification