IT Junior Support Engineer responsible for asset management, employee onboarding/offboarding, helpdesk operations, network troubleshooting, vendor coordination, IT audits, and maintaining IT infrastructure and documentation to ensure smooth business operations.
Responsibilites:
Asset Management:- Manage procurement, inventory, insurance, allocation, deallocation/handover, courier, repair, software installation, OS installation.
Employee On/Off Boarding:- Manage asset allocation, asset handover, asset data management, data reset & deletion etc.
Vendor Management:- Evaluate and manage relationships with external vendors and service providers. Negotiate contracts and agreements to ensure cost-effective and quality services.
Troubleshooting:- Manage internet ports, switches, routers, wifi, access points, LAN, WAN, VPN Tools, Printer, RFID, Biometric, CCTV & NVR devices.
Helpdesk:- Must be familiar with any ticketing system and knows the workflow of it.
Audits:- Making sure of smooth functioning and authenticity of every process by planning audits of every function and process of the department and providing the reports to management.
Reports & Documentation:- Create respective reports and share it with management. Maintain proper documentation of every function and process of IT.
Required Skills:
Proven experience as an IT Junior Support Engineer or in a similar role, with a strong understanding of IT best practices.
Asset Management
Employee On/Off Boarding
Helpdesk (Ticketing Tool System)
Network Troubleshooting
In-depth knowledge of IT systems and infrastructure.
Strong problem-solving skills and the ability to diagnose and resolve technical issues in a timely manner.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
Ability to work independently as well as collaboratively in a team-oriented environment.
Detail-oriented with strong organizational and time management skills.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
A commitment to continuous learning and staying updated with new technologies and industry trends.
Asset Management, Employee Onboarding, Employee Offboarding, Helpdesk Support, Ticketing Systems, Network Troubleshooting, LAN, WAN, VPN, Router Management, Switch Management, WiFi Support, Printer Support, Software Installation, OS Installation, Vendor Management, IT Infrastructure, IT Audits, Documentation, Technical Support, Inventory Management