We are looking for a platform operations specialist to administer and support core production platforms, user access, permissions, configuration checks and operational support requests. This role helps keep the connected production tool stack stable, secure and usable for day-to-day teams.
Key responsibilities
Administer user access, roles, permissions, groups and onboarding/offboarding across assigned platforms
Support configuration checks, platform settings, workflow settings and environment updates
Log, track and coordinate support requests, technical issues and vendor escalations
Maintain platform documentation, admin guides, support notes and issue logs
Monitor platform access risks, configuration gaps and recurring user issues
Support integrations or automation teams where platform permissions or settings affect workflows
Help users resolve standard platform issues or route them to the correct owner
Escalate complex incidents, access risks or configuration changes to the Senior Platform Operations Manager
Required expertise
Experience in SaaS administration, platform support, IT operations or production tool administration
Good understanding of user access, roles, permissions and support workflows
Familiarity with DAM, CMS, Figma, work management, proofing or creative production platforms
Good documentation and issue-tracking skills
Basic understanding of APIs, integrations and automation dependencies
Strong service mindset and clear communication skills
Keywords for HR
Platform support, SaaS admin, user access, permissions, onboarding,offboarding, SSO, helpdesk, vendor support, DAM, CMS, Figma, work management tools, proofing tools, creative automation, technical operations, documentation, issue tracking.
Technical Project Manager, Six Sigma Certified, Workflow, Automation, Planning, Transition, End to End, Operation Management, Risk Management