We are looking for an experienced CRM Operation Manager with 5+ years of experience to manage CRM team operations and support campaign automation projects. The role involves handling ticket boards, monitoring project status and due dates, tracking missing information, managing timesheets, and coordinating effectively in an offshore-onshore working model. The ideal candidate should have strong JIRA and MS Office skills, good communication abilities, and a structured, solution-oriented approach.
Work Experience
5+ years of professional experience in Project Management and Operations skills
Technical / Professional Skills
Handling operations of CRM team.
Experience of working in Offshore Onshore model
Handling tickets boards
Status checks , checking due dates, Check missing information.
JIRA skills
Timesheet handling experience.
Others
Good knowledge of written and spoken English.
Understanding of Campaign automation project.
Advanced knowledge on MS Office products, especially Word, Excel.
Project Management, Operations Management, CRM Operations, Offshore-Onshore Model, Ticket Board Management, Status Checks, Due Date Management, Data Validation, JIRA, Timesheet Management, Campaign Automation, MS Office, Microsoft Word, Microsoft Excel, English Communication