Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. The company supports over 500 financial institutions and consulting companies through a team of over 2,500 subject matter experts who work as an extension of the clients’ teams based out of various global delivery centers.
We EMPOWER our clients to drive revenues higher. We INNOVATE using our proprietary technology and automation solutions. We enable our clients to TRANSFORM their operating model and cost base.
Job Purpose
The Engagement Manager (EM) is accountable for the program's success, which involves shaping the delivery model, guiding technology and process investments, and serving as the primary escalation point for all program-related issues. The EM will drive operational review meetings with client stakeholders to ensure alignment with strategic objectives.
Desired Skills and experience
Proven experience in engagement or program management, preferably within a global delivery model.
Strong leadership skills, strategic thinking, and decision-making capabilities.
Excellent stakeholder management and communication skills, both verbal and written.
Ability to thrive in a fast-paced, high-pressure environment.
Experience in Fixed Income Markets is highly desirable.
Strong analytical skills to assess program performance and identify areas for improvement.
Proficiency in project management tools and software (e.g., MS Project, JIRA).
Expertise in risk management and mitigation strategies.
Solid understanding of financial principles and budgeting.
Ability to foster a collaborative team environment and work effectively with cross-functional teams.
Flexibility to adapt to changing client needs and industry trends.
Key Responsibilities
Evaluate and refine the delivery model, technology stack, and process investments to optimize program performance.
Act as the highest point of escalation for unresolved program-level issues, ensuring timely resolution.
Conduct regular operational review meetings with client leadership to discuss progress, challenges, and strategic alignment.
Ensure the overall program aligns with the client's strategic objectives and delivers expected outcomes.
Develop and implement program plans, including timelines, milestones, and resource allocation.
Monitor program progress and performance, identifying and addressing any deviations from the plan.
Collaborate with cross-functional teams to ensure seamless integration of program components.
Provide regular updates and reports to senior management and stakeholders.
Facilitate workshops and training sessions to enhance team capabilities and program effectiveness.
Manage program budgets, ensuring cost-effective use of resources.
Identify and mitigate risks to ensure program stability and success.
Foster strong relationships with clients, understanding their needs and ensuring satisfaction.
Drive continuous improvement initiatives to enhance program delivery and outcomes.
Engagement Management, Program Management, Global Delivery Model, Leadership, Strategic Thinking, Decision Making, Stakeholder Management, Communication Skills, Fixed Income Markets, Analytical Skills, Project Management Tools, MS Project, JIRA, Risk Management, Financial Principles, Budgeting, Team Collaboration, Cross-Functional Teamwork, Adaptability, Delivery Model Optimization, Escalation Management, Operational Review, Program Planning, Performance Monitoring, Integration Management, Reporting, Workshop Facilitation, Training, Cost Management, Client Relationship Management, Continuous Improvement.