Adesso India specialises in optimization of core business processes for organizations. Adesso India focus on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, ensure that software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging extensive knowledge and skills, empower businesses to achieve their objectives efficiently and effectively.
We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.
The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.
Responsibilities:
Act as the support lead for application support activities
Act as the support lead for application support activities
Act as the point of escalation for priority incidents and drive root cause analysis
Provide L2/L3 support for a complex, Java-based global application
Lead investigation and resolution of production issues
Support deployment and release activities for upcoming versions
Collaborate with the onshore team and guide offshore support engineers
Ensure timely and quality resolution of incidents within SLA
Maintain and update operational documentation, support runbooks, and issue logs
Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)
Requirements:
Strong Java troubleshooting and debugging skills to analyse and resolve application issues
Knowledge of Servlets, JSP, and JDBC for application issue triaging
Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring
Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands
Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging
Working knowledge of C/C++ executables and their role in batch processing
Understanding of frontend debugging using HTML and JavaScript.
Java Troubleshooting, Debugging, Servlets, JSP, JDBC, Oracle 19c, SQL, PL-SQL, Performance Tuning, DB Monitoring, IBM Liberty, Tomcat, Application Deployment, Monitoring, Unix, Linux, RHEL, Log Analysis, Cron Jobs, Shell Commands, Shell Scripting, C-Shell, Bash, Script Execution, Basic Debugging, C, C++, Batch Processing, HTML, JavaScript, Frontend Debugging, Leadership, Reporting, Incident Management, Root Cause Analysis, L2/L3 Support, Deployment Support, Release Support, Documentation, Runbooks, Issue Logs, PowerPoint Reporting