Overview
Role Overview
We are looking for an experienced Oracle & C++ Developer with strong production support expertise to support business-critical applications running on Linux environments. The role combines application support, C++ development, Oracle database administration, batch job monitoring, incident management, and troubleshooting.
The ideal candidate should be comfortable working independently in a production environment, handling critical incidents, performing root cause analysis, and collaborating with application, infrastructure, database, and business teams to ensure system availability and reliability.
Job Description
Key Responsibilities
Application & Production Support
- Provide L2/L3 technical support for C++ applications running on Linux environments.
- Monitor production applications, system alerts, and application health.
- Troubleshoot application incidents and identify root causes.
- Perform root cause analysis and implement corrective and preventive actions.
- Support application releases and coordinate with peripheral/technical teams.
- Proactively identify potential production issues and resolve them before business impact.
Oracle Database Support
- Manage, maintain, and optimize Oracle databases supporting business applications.
- Perform routine database health checks and performance monitoring.
- Support database installation, configuration, patching, upgrades, and maintenance.
- Perform backup and recovery activities.
- Support database security and compliance requirements.
- Troubleshoot database-related incidents and performance issues.
Batch & Job Monitoring
- Monitor scheduled batch jobs and workflows using Control-M.
- Troubleshoot failed or delayed jobs.
- Coordinate with relevant teams to ensure timely completion of scheduled processes.
- Monitor dependencies between applications, databases, and batch workflows.
Incident & Problem Management
- Manage production incidents in accordance with defined SLAs.
- Coordinate with business stakeholders to understand support requirements.
- Provide timely and effective incident resolution.
- Document incidents, root cause analysis, and corrective actions.
- Participate in continuous improvement initiatives to reduce recurring incidents.
Skills & Requirements
software/application support
Linux/Unix environments.
C++
Linux/Unix environments.
shell-level troubleshooting.
Oracle databases
Control-M
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